Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.When the page prompts for the drivers, select 'Windows update'.Go to Control Panel - Devices and Printers - Click on 'Add printer' and follow the on-screen instructions.If the issue persists, I would suggest you try the Windows built-in drivers. Now, download and install the full-featured software from here. If you see it Click on it and click Remove at the bottomġ1) Select Apply and Ok on the Print Server Properties windows (Note: there is a space in between “printui.exe”ĩ) Look for the HP Printer driver. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’Ħ) Open up the run command with the “Windows key + R” key combo.ħ) Type printui.exe /s and click Ok. Follow the steps below-ġ) In Windows, search for and open Programs and featuresĤ) In Windows, search for and open Devices and printersĥ) In the Devices and Printers windows look for your HP printer. Now uninstall and reinstall the printer driver. Go to services again - Start the print spooler. Now again open 'Run' - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder. Type 'services.msc' to get Services – Go to “Print spooler” – Right-click and “Stop” the service. Press “Windows key” + “r” to get the “Run” window. Restart the print spooler and try uninstalling the drivers HP Instant Welcome to HP Support Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Hp officejet pro 6978 driver